shuvo win's Privacy Policy

1 Introduction and Scope

shuvo win is an online entertainment and betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to the shuvo win website (https://shuvo-win.cam) and all services connected to it.

The purpose of this policy is to inform you about what information we collect, why we collect it, and how that information is protected. By creating an account or using shuvo win's services, you are considered to have accepted the terms of this policy.

For complete information about the general rules and obligations of using our platform, please read the Terms and Conditions page — it describes account management, user responsibilities, and service limitations in detail.

2 Information Collection

shuvo win may collect your information at various stages and in various ways. Below is a breakdown by type of information:

2.1 Registration Information

When you open an account at shuvo win, we collect the following information from you:

• Full name and date of birth
• Email address and mobile number
• Preferred username and password
• Country of residence and address (where applicable)
• Documents required for identity verification

2.2 Financial Transaction Information

We require certain payment-related information to process deposits and withdrawals. We store transaction details made through bKash, Nagad, Rocket, or Upay, but your mobile banking PIN or similar secret codes are never collected.

2.3 Automatically Collected Information

Some technical information is collected automatically while you use the site:

• IP address and device type
• Browser version and operating system
• Time of site access and browsing history
• The page from which you arrived at our site (referrer URL)
• Session duration and click patterns

2.4 Information Provided to Customer Support

When you contact our support team via live chat or email, the messages, complaints, and relevant information you send may be stored.

3 Purpose of Using Information

Collected information is used only for the following purposes:

• To create, verify, and manage accounts
• To process financial transactions including deposits and withdrawals
• To apply bonuses, promotions, and VIP benefits where applicable
• To ensure platform security and prevent fraud
• To provide customer service and technical support
• To meet legal obligations and resolve disputes
• To improve the platform and enhance user experience
• To send responsible gaming notifications and alerts

We never use your personal information for marketing or to sell to third parties.

4 Sharing Information with Third Parties

shuvo win does not generally sell, rent, or transfer your information to any third party. However, limited sharing may occur in the specific circumstances below:

4.1 Service Provider Partners

Selected trusted service providers handling payment processing, identity verification, and technical infrastructure management may receive the minimum necessary information. These partners operate under strict confidentiality agreements and are required to use the information they receive only for the specified purpose.

4.2 Legal Requirements

shuvo win may be required to provide relevant information in response to a lawful order from a competent authority or a legal obligation.

4.3 Fraud Prevention

If there is clear evidence of a compromise to account security or a risk of fraud, relevant information may be shared with the appropriate authority.

5 Cookies and Tracking Technology

The shuvo win website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Cookies We Use

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember language preferences and customized settings.
• Analytics cookies: Help us understand site performance and analyze usage patterns for improvement.

5.2 Cookie Control

You can disable cookies from your browser settings at any time. Please note that disabling essential cookies may cause some core features of the site to not work properly.

6 Data Protection Measures

shuvo win has put in place effective technical and administrative measures to protect your personal information:

• The connection between your browser and our server is secured through SSL (Secure Socket Layer) encryption.
• Stored data is kept in encrypted databases with no unauthorized access.
• Only authorized staff can access specific information for the tasks that require it.
• Regular security audits and vulnerability assessments are conducted.
• Automated monitoring systems are active to detect suspicious activity.

However, no party can guarantee 100% security when transferring data over the internet. We therefore ask you to use a strong password and not share your login details with anyone.

7 Data Retention Period

shuvo win retains your information only as long as needed to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Active account data: Retained for as long as the account remains active.
• Closed or inactive account data: Retained from the date of closure for the applicable legal period.
• Transaction records: May be kept for an extended period for financial accounting and dispute resolution purposes.
• Customer support communication records: Retained for a reasonable period after the issue is resolved.

After the defined period, data is securely deleted or permanently anonymized.

8 User Rights

As a shuvo win user, you have the following rights over your own information:

8.1 Right to Access

You may request to know what information we hold about you. Once verification is complete, the information will be provided within the set timeframe.

8.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request that it be corrected.

8.3 Request for Data Deletion

In certain circumstances you may request that your information be deleted. However, this may not be fully possible where there is a legal obligation or an ongoing dispute.

8.4 Objection to Processing

You may object to your information being used for marketing purposes, and we will honor that request.

To exercise these rights, contact our support team. You can also find answers to common questions about accounts and information in our FAQ section.

9 Protection of Minors

shuvo win is for persons aged 21 and above only. Information belonging to anyone under 21 is never knowingly collected. Age verification is in place during the registration process.

If you suspect that a minor's information has accidentally entered our system, please notify our support team immediately — we will delete that information promptly.

For more information about the importance of playing responsibly, please read our Responsible Gaming page — it describes how to set limits, self-exclude, and find support.

10 Policy Changes

shuvo win reserves the right to change this privacy policy at any time. For significant changes, we will notify you through one or more of the following methods:

• By sending a notification to your registered email
• By displaying a clear notice when you access the site
• By updating the "Last updated" date at the top of this page

Continued use of the site after any changes means you are considered to have accepted the updated policy. We therefore recommend checking this page regularly.

11 Contact

If you have any questions, concerns, or information-related requests regarding this privacy policy, please contact our support team. We are available in both Bengali and English, seven days a week, 24 hours a day.